Ekin support

Need help with Ekin? Write to [email protected] and tell us what happened, what phone you use, and the version of the app (Account screen). We aim to answer within a few days.

Common questions

I did not get my confirmation email. Check your spam folder, then ask for a new code from Account. AI features unlock once your email is confirmed.

How do I delete my account and data? Open Account, scroll to Delete account, and confirm. This removes your spaces, plants and history permanently. You can download your data first from the same screen.

Why did the AI helper stop answering? Each account has a monthly AI allowance. When it is used up, the app falls back to its built-in care rules until the month resets.

How do I cancel Ekin Pro, or get my purchase back? Subscriptions are managed by Apple or Google. On iPhone open Settings, tap your name, then Subscriptions, and choose Ekin. On Android open Google Play, then Payments and subscriptions. You keep Pro until the end of the period you paid for. If you bought Pro and the app still shows the free plan, open Account, then Ekin Pro, and tap Restore purchases. Refund requests go to Apple or Google; write to us if you cannot get it sorted.

Where does the plant information come from? Plant care rules are Ekin's own. Plant photos and descriptions come from Wikipedia, Wikimedia Commons and GBIF, and the author and licence are shown beside each photo.

See also our privacy policy.